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Ideal Projects for Change Delivery®
OPERATING METRICS & PERFORMANCE MEASUREMENTS
Implementation of performance measurement systems (Balanced Score Cards, Service & Performance Level Agreements, Program Offices, and related measurement and tracking programs) and metrics systems to collect, analyze and report them help companies gain performance insights. Implementation of measurement programs often triggers unexpected obstacles because they expose operational and process flaws. Change Delivery ® works by overcoming cultural barriers to
  • Metrics
  • Measurement systems
  • The program office
SYSTEM CONVERSION OR IMPLEMENTATION
Large scale IT system implementations (ERP, SAP, CRM) are often justified based on business process improvements. Implementing the IT portion of these systems is a big task but it is only part of the job. Getting the organization to fully utilize systems output to achieve desired business benefits can be the hardest part of the project. In many projects, culture change is frequently overlooked in the definition of project scope. Change Delivery ® works because it
  • Ensures that cultural barriers to change are identified early and overcome before they impact program success
  • Delivers process and culture change concurrently to achieve maximum business value in the shortest period of time
REGULATORY COMPLIANCE
Many government regulations (such as SOX) and standard accounting practices require the implementation of operating controls and related reporting. These regulations are frequently incompatible with the culture of client organizations. Due to the presence of culture obstacles, process and behavior changes necessary to support government mandates can be difficult to implement. Change Delivery ® works by
  • Overcoming culture barriers to change
  • Institutionalizing behaviors required to support business mandates
  • Reducing time to compliance
MERGERS & ACQISITIONS
Bringing two or more organizations or groups together to achieve operating synergies is rarely easy. Recent history teaches that mergers seldom deliver promised benefits. Instead of "best of both worlds," differences in merged cultures usually result in "worst of both worlds". Change Delivery ® works when applied early in a merger because it
  • Creates a culturally acceptable fast track for achieving post merger business value
  • Systematically transitions merged organizations to a common operating & culture model
  • Reduces time it takes to realize operating synergy and financial benefits
PROCESS, PERFORMANCE & OPERATING IMPROVEMENTS
Whether a project calls for re-engineering, implementing six sigma, or business process improvement (BPR, BRIP, Six Sigma, Quality Management & CRM processes), performance improvement typically calls for fundamental changes in business processes. Defining and training new employees on new processes is usually insufficient to ensure that desired business benefits are achieved. Industry experts agree that 85-95% of all BPI efforts fail to deliver desired business benefits. The primary reason experts give for program failure is change resistant corporate culture. Change Delivery ® works because it
  • Addresses and overcomes change resistance and other culture obstacles to change
  • Introduces process and culture change packaged to encourage rapid change adoption
INSOURCING, OUTSOURCING & COSOURCING
One popular corporate strategy is a return to core competencies. Transferring the burden of ancillary functions (such as IT and customer support) to on shore, off shore or near-shore partners is often a part of this strategy. Outsourcing can be a culturally challenging process when employees resist changes in work distribution. In-sourcing new work, while a welcome source of revenue, can present partners with unexpected operating burdens. When applied early in the transition process Change Delivery ® works because it
  • Enables rapid implementation of new processes and controls related to the transfer of work effort to business partners
  • Systematically overcomes resistance to changes related to re-sourcing of work activities
INDUSTRY CERTIFICATION
Achievement of industry standard business performance standards (ISO, CMMi, ITIL, PeopleCMM, SE-CMM, CMM for Acquisition, Baldrige) is often part of the cost of doing business globally or with government agencies. Change Delivery ® works by efficiently
  • Systematically implementing culture, process and infrastructure changes necessary for certification
  • Significantly decreasing implementation time compared to established industry benchmarks

 
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